FREQUENTLY ASKED QUESTIONS

How can we help you?

Why Zoop?

Zoop is redefining crowdfunding.  It's a great tool, but there has been little to no innovation since it's inception.  We are trying to make it a more pleasurable experience for those running campaigns, and those supporting them.

 

FOR SUPPORTERS:

 

Zoop makes it easier than ever for you to support the campaigns and creators you want. We allow supporters to purchase as many different items and as many copies as they want during the main campaign. With a cart system, just like you would make purchases on any other traditional e-commerce site, you are free to mix and match the items you wish to purchase all in one transaction. 

 

There is no "after-campaign" campaign where you have to go through another process to purchase more items, or to simply recieve what you've already ordered. As supporters ourselves, we've streamlined the entire process, and will be looking for even more ways to innovate and make the entire process even smoother.

 

For the vast majority of our campaigns, Zoop is helping with or handling fulfillment. What that means is less chance of not receiving what you paid for. We understand the entire process, from budgeting for postage and shipping materials, to how to actually get it done. No more waiting for years, or never receiving your purchase!

 

FOR CREATORS:

 

As a full service solution, we make it easier than ever before to run a pre-order/crowdfunding campaign. We handle all pre-campaign strategy, budgeting, campaign management, marketing, pledge management, printing/manufacturing, fulfillment, and more. We take all of the work off your plate that will prevent you from creating even more projects!  

 

Traditional crowdfunding can be a full time job, taking you away from other projects or even paid work. Because we handle the bulk of the admin, tech, financial and business work, that frees you up to work on your next project, resulting in potentially multiple more projects per year than on other crowdfunding sites.  

 

We save you weeks or months of time researching, sourcing, vetting, and negotiating with multiple parties to put together a team. We are a one stop shop offering everything under one roof, as opposed to outsourcing to five or more people to help with everything Zoop handles.  

 

You will receive higher visibility, and an actual partnership in regards to the success of your campaigns. Because all of our fees are on the backend, our success is tied to yours. We are invested in making sure your campaign crosses the finish line. And, as we are only running a handful of campaigns at a time, you will spend most of your time featured on the homepage for tons of visibility throughout your campaign.

 

If you are interested in learning more, please e-mail us at hello@wearezoop.com. Serious inquiries only please.  

Can I purchase more than 1 item?

YES!  We encourage you to purchase more than 1 item! That could be multiple copies of the same reward, or you can mix and match rewards! There is no limit, unless otherwise stated in the reward description. 

What's the idea behind the Rewards and Add-Ons? Can I get both?

Rewards are the priority items that the creators have chosen for the campaign. Add-Ons are meant to be secondary items that are 'unlocked' after you buy something from the Reward level. There are no restrictions on buying Rewards, but you can only buy Add-Ons if you've bought a Reward. Zoop sets this up under the direction of the creators. Some may choose to only have Rewards, some may choose an even balance of Rewards and Add-Ons, and others may choose to only have one or two Rewards with the rest of the items being Add-Ons.

Will there be a post-campaign period where you can make changes and get add-ons through a 'pledge manager'?

No - this is it! We're essenially your in-campaign pledge manager. If you are interested in supporting these creators, this is the time to do it!  And it's the exact reason we allow you to purchase as many rewards as you want during the campaign!

If I purchase rewards and then want to make changes to that purchase later on in the campaign, what is the process?

If you want to make changes, you should first cancel your original order and then start over with a new one. If you don't do that and simply process an additional order, the way our system is currently set up you may end up being overcharged for shipping -- which we could remedy for you, but it just takes that extra step of catching it and crediting you back the extra shipping, so please try the prior way first.

Where can I find your shipping rates?

Since we have an a la carte rewards system, shipping rates will vary from supporter to supporter. We use a weight-based calculation system in your checkout cart, though, so, after you enter your country, you'll be able to see it calculated in real time with each item you add.

Do you ship to my country?

Our campaigns are for a worldwide audience unless stated otherwise in the campaign. All international orders are sold with the terms DAP (Delivered At Place). You are responsible for any duties and taxes required for the shipment's entry into your country. Our carriers may require you to pay taxes and fees related to importation and customs brokerage of your shipment -- but if your item is really low in value, it may fall under the customs de minimis of most countries. For more information, please contact USPS.

If I got a reward that requires some feedback from me, how do I let you know my request?

You could e-mail us at hello@wearezoop.com with that info during the campaign if you'd like to get it out of the way. Otherwise, we'll be reaching out to all supporters of rewards that require feedback shortly after the campaign is over.

Any other questions / comments?

Please e-mail us at hello@wearezoop.com and we'll get right back to you!

How do I cancel a transaction?

For now, the best way is to just contact us at hello@wearezoop.com and we'll cancel it for you and send back a confirmation email.

What does Zoop use for checkout?

We use Stripe for checkout, and the interface is entirely pre-made by them. Once there, you have 15 minutes to complete the transaction. Stripe then holds the credit card info until the end of a successful campaign and charges it. You'll get an email confirmation with a summary of rewards and charges both after the initial pledge and after the actual charging of the card (try looking in your spam folder if you don't happen to see it in your inbox). 

Does Zoop save my credit card info?

Zoop does not store or keep your credit card info. Stripe simply holds the credit card info until the end of a successful campaign and then charges it. It is strictly for this one time use and won't charge it ever again.

Can’t find what you’re looking for?

Feel free to contact us on our social media or send us an email at hello@wearezoop.com